Order Processing Time
All orders are processed within 1–2 business days. Orders placed outside of business hours or on weekends will begin processing on the next business day.
Order Cut-off Time
The daily order cut-off time is 2:00 PM(UTC-7).
Orders placed after 2:00 PM(UTC-7) will be processed on the next business day.
Delivery Time
Once an order has shipped, the estimated delivery time is: 3–7 business days. Actual delivery times may vary depending on the destination, carrier delays, or peak seasons.
Shipping Costs
We offer free shipping on all orders.
Shipping Area
We currently ship only to the following locations: United States only.
Shipping Partners
We primarily ship via UPS. Tracking information will be provided once the order has shipped.
Order Cancellation
Orders can only be cancelled if they have not yet shipped.
If an order is successfully cancelled before shipment, you will receive a full refund (credited to the original payment method). Once an order has shipped, it cannot be cancelled. In this case, please follow our "Refunds & Returns Policy" after receiving the items.
Order Tracking
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number to check the shipment status on the carrier's website. If you do not receive tracking information within a reasonable timeframe, please contact us.
Contact us
Have a question? We’re here to help.
Store Name: Sisters Feed & Supply
Address: 102 E Main Ave, Sisters, OR 97759
Phone: +15415494151
Email: info@sistersfeedsupply.com
Opening Hours: PDT（UTC-7）
Mon-Fri: 09:00-17:30
Sat: 09:00-17:00
Sun: Closed
Response Time: We respond within 24 hours.