These Terms and Conditions (hereinafter referred to as "these Terms") govern your access to and use of the website operated by Sisters Feed & Supply (hereinafter referred to as "we," "us," or "our"), including all services, product purchases, and transactions provided through the site. By accessing this website and placing an order, you agree to be bound by these Terms and our other official policies (including the "Shipping Policy" and "Refund and Return Policy"). Please read these Terms carefully before using our services.
Overview
This website is an online retail platform offering daily pet supplies and related services. These Terms constitute a legally binding agreement between us and all users, customers, and visitors of the website. These Terms apply to all website activities, including browsing content, registering an account, purchasing products, and utilizing after-sales services. If you do not agree to any part of these Terms, please do not use this website or place any orders.
Acceptance of Terms
By accessing, browsing, shopping, or completing any transaction on this website, you confirm that you are at least 18 years of age (or have obtained the consent of a legal guardian) and fully accept and agree to comply with these Terms as well as all applicable local, state, and federal laws of the United States. Your continued use of the website constitutes ongoing acceptance of these Terms. Any unauthorized use will result in the automatic termination of your eligibility to use our services.
Our Products and Orders
Product Information and Accuracy
We strive to ensure that all product descriptions, images, dimensions, features, and specifications displayed on the website are accurate and complete. However, factors such as screen display variations, lighting conditions, and product batch updates may result in slight color differences, minor measurement discrepancies, or small adjustments to specifications. Such minor variations do not constitute product quality issues. We reserve the right to update and optimize product information at any time without prior notice.
Order Acceptance
All orders submitted by customers are subject to our review and final acceptance. We reserve the right, at our sole discretion, to refuse, cancel, or reject any order, including but not limited to cases involving abnormal order quantities, suspected fraudulent transactions, incorrect customer information, out-of-stock items, or system errors. After you place an order, it is considered successfully confirmed only after we have processed it and sent you a confirmation notification.
Pricing and Payment
All product prices displayed on this website are final, denominated in US dollars, and exclusive of applicable taxes. We reserve the right to adjust product prices at any time without prior notice; however, confirmed orders will be charged at the price in effect at the time the order was placed.
You agree to provide valid, accurate, and complete payment information and authorize us to charge the applicable order amount using your selected payment method. All transactions must be completed through the website's official payment channels. We assume no liability for any losses arising from third-party payment processing. We reserve the right to suspend or cancel your order in the event of payment failure, irregularities, or disputes.
Shipping Policy
All order processing and shipping services shall be implemented in accordance with our official Shipping Policy. All orders are processed within 1–2 business days. Orders placed outside of business hours or on weekends will begin processing on the next business day. The daily order cut-off time is 2:00 PM (Pacific Time / PT). Orders placed after 2:00 PM PT will be processed on the next business day.
Once shipped, the estimated delivery time is 3–7 business days, and actual delivery time may be affected by destination, carrier delays, or peak seasons. We provide free shipping for all orders and only ship to addresses within the United States. We mainly use UPS as our shipping partner and will send tracking information via email after shipment.
Orders can only be cancelled before shipment. Unshipped cancelled orders will receive a full refund via the original payment method; shipped orders cannot be cancelled and shall be handled in accordance with the return and refund policy.
Refund and Return Policy
All return, exchange, and refund behaviors of purchased products are subject to our official Refunds & Returns Policy. Customers can apply for returns or exchanges within 30 calendar days after receiving the goods for damaged, defective, incorrectly delivered products, or unused products in original condition.
All returned products must be unused, complete with original packaging and accessories, and free of artificial damage. We will bear the shipping cost for quality problems and our delivery errors; customers shall bear the shipping cost for personal reasons such as dislike and wrong purchase.
After receiving and inspecting the returned goods, we will process the refund within 1-2 business days, and the refund will be returned to the original payment account, which usually takes 5-10 business days to arrive. The specific arrival time depends on the processing rules of your issuing bank.
Intellectual Property Rights
All content on this website, including but not limited to texts, pictures, videos, logos, icons, graphic designs, and text descriptions, are all protected by US intellectual property laws. All intellectual property rights belong exclusively to Sisters Feed & Supply.
Users are only allowed to browse and use the content for personal non-commercial purposes. No individual or institution may copy, reproduce, modify, disseminate, resell, or commercially use any content of this website without our written authorization. Any unauthorized infringement behavior will constitute a violation of these Terms, and we reserve the right to pursue legal liabilities and compensation for losses.
Limitation of Liability
To the maximum extent permitted by applicable law, Sisters Feed & Supply shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website and products, including but not limited to economic loss, property loss, and time loss.
We are not responsible for service interruptions or losses caused by objective factors beyond our control, including but not limited to network failures, system maintenance, natural disasters, carrier delays, government policy adjustments, and third-party platform failures. Our total maximum liability for any order or service shall not exceed the total payment amount of the corresponding order.
Termination
We reserve the right to terminate or suspend your access to this website and related services at any time, without prior notice, if you violate these Terms or engage in illegal transactions, fraud, intellectual property infringement, or other misconduct.
Upon termination of service, these Terms shall continue to apply to all transactions, disputes, and liabilities that occurred prior to termination. Rights and obligations arising before termination remain in effect until the relevant matters are fully resolved.
Indemnification
You agree to indemnify and hold harmless Sisters Feed & Supply, as well as its affiliates, employees, and partners, from and against any claims, losses, liabilities, costs, and expenses (including attorney's fees) arising from your violation of these Terms, improper use of website services, engagement in illegal activities, or infringement of third-party rights.
Governing Law
These Terms, as well as all transactions and disputes arising from the use of this website, shall be governed by and construed in accordance with the laws of the United States and the State of Oregon, without regard to conflict of law principles. Any legal disputes shall be resolved through negotiation; if negotiation fails, the matter shall be submitted to the jurisdiction of the local courts in Oregon.
Changes to Terms
We reserve the right to revise, update, and modify these Terms and related policies at our sole discretion at any time. Updated terms become effective immediately upon posting on the website. Your continued use of the website and services following such updates constitutes your acceptance of the revised terms. It is your responsibility to periodically check for updates to these Terms.
Contact us
Have a question? We’re here to help.
Store Name: Sisters Feed & Supply
Address: 102 E Main Ave, Sisters, OR 97759
Phone: +15415494151
Email: info@sistersfeedsupply.com
Opening Hours: PDT（UTC-7）
Mon-Fri: 09:00-17:30
Sat: 09:00-17:00
Sun: Closed
Response Time: We respond within 24 hours.